1. Please confirm your shipping address before paying for it; Please leave your Phone number and a valid and most frequent used email address for us to contact you if there is anything wrong with your order.
2. Orders may take 24 to 48 hours to process. Once your order has been shipped, an email with tracking number will be sent to your email box.
3. Express delivery with tracking number: DHL, EMS, USPS, FedEx, UPS and so on.
4. For some special styles of items, if customized, it will take at least 10 business days to produce them after we received your successful order so it will cost about couple of weeks totally for you to get . Please note that if you live in the more rural areas it may take longer time. International orders can be held up by customs, unfortunately these delays are beyond our control and we offer no assistance and no compensation in these matters. Hope you can understand.
Cancel Order Policy
If you want to cancel your order, please contact our customer service after you order within 6 hours, before item(s) are shipped out. So sorry that we cant cancel order when package is on way. Thank you for your understand. If you insist to cancel your order, please observe our return policy.
If you want to return your item(s), please contact our customer service team within 3 days when you received them. Please provide your name and order email when contacting our customer service. All return items must keep their original condition, they most not worn, altered or washed, with all tags attached. And you have to pay shipping fee and handling fee.
Please contact us with your name and order email when you want to exchange different size or color within 3 days. If you want to exchange other styles, you have to pay price spread. Also you must contact our customer service, they will help you. All exchange products, must keep their original condition, and are not worn, altered or washed, with all tags attached. You have to pay restocking fee, shipping fee and handling fee as well.
If you want to refund your order, please contact our customer service after you order within 6 hours, before item(s) are shipped out. So sorry that we can't refund order when package is on way. Once the refund is processed, it usually takes around 2-4 weeks for the amount to show on your account. Thank you for your understand. If you insist to refund your order, please observe our refund policy.
In order to ensure your befits, please make sure to keep your order information. If you have any questions, please feel free to contact us.